United required me to check my cabin baggage and as a result my computer was smashed inside the bag.
An attendant took my carry on bag and placed it in checked baggage--without my permission. When I retrieved my bag my lap top won't turn on, my sleep apnea machine is broken, computer mouse shattered, etc. The airline states they have no liability for the actions of their employee or reimbursing me replacement costs. I sought help at the United Security Baggage desk. Not one would examine the effects. Not one had me fill out any paperwork. And instead verbally (uncaringly) referred me to the United Airlines.com/feedback page.