I have had 2 vehicle break ins in the time that I have had Vivint. The cameras do not catch it and since I have had this service it has never worked the way they sold us on, any time we call with a concern they try selling us more equipment which is there way of keeping you in a buy out contract. I do not have $1400.00 to buy out equipment that I do not want due to its lack of reliability. Sadly the first robbery was the cause of me losing my job due to the fact that it was a company vehicle that got broken into (that was in my cameras view)
We just found out our contract is 5yrs not 2. We were told the equipment was 5 but could pay off sooner. We were under the impression it was a 2yr we never would have signed for anything longer. We are also having issues with the system and are getting the run around. So far it’s not fixed
I own a business that operates in many locations. I met Taylor Hopkins (authorized Vivint Dealer) and we created a customized plan to place 3 cameras, Smart Protect Key pad, and a space monkey hard drives at each of our 15 locations. I signed 10 contracts on Aug 28, 2015 for 59 per month for 42 months. Installations began within a reasonable time and we were told that the Space Monkey hard drives were back ordered and would ship in soon. The Space Monkey gave us 1 terabyte of backup and allowed us to see 30+ days of activity. With out the space Monkey drives the unit only records for 24-48 hours. The space monkey drives never came.
4 years ago my mother open an account with Vivint. she and I had just rented a house together and we had my two young sons with us. 2 years later she got very sick and went to a nursing home but I kept paying the Vivint. During that time I called Vivint to ask for some help with my bills, the salesman said that he could do me a favor and lower my bill $10 a month for one year. I was really grateful until now, my mother has passed away and my boys and I would like to move out of this house so I called Vivint because I knew that it was just a couple of months before my contract was up. until they told me that when I had called and he had supposedly helped me by giving me a discount, he had also scammed me into another 60 month contract and that I would have to pay over $3,000 to get out of it.