Tried to cancel service online. They would not cancel. Said had to call in. Call the number given. When following prompts when you push cancel service they hang up. Went round and round with this for 4 months. It was not till stopped paying that got someone to call me. Finally got cancelled but they turnedv2 months payments in on credit.
They were charging me for services that I was not aware I had. Then after talking to several customer service representatives I was told the issue would be taken care of. The bill never was fixed, instead it was sent to collections and ended up on my credit report affecting my credit
March 25th 2019, I contacted windstream at 7:22pm in regards to why my speed is 10mps and why i'm paying 90 dollars a month for internet when i should be paying 60 dollars. Now they have been doing this for years. They have also made a lot of false statements saying that we have faster speeds in my area when all I can find is their internet company with only 10mps. Now they have been doing this in rural areas for years. Why should I have to pay 90 dollars for slower internet while people in the city have to pay 70 dollars for speeds triple my speed. I also have a recording of customer service representative lying as well. Then she put me on hold after I asked her not to.