I bought a new phone (iphone 7) but it was defective. I could not hear when people would call me. I went on the chat and requested another phone. I specifically asked, is this a new phone sealed? the rep online said yes, brand new sealed from the manufacturer, I guarantee you. I finally got the replacement phone and it was not new. It was a re manufactured phone. I spoke with another rep and they said indeed the rep gave me bad information and they would escalate the issue to their higher ups in regards to him. I on the other hand, have missed two interviews because now I don't have a phone and possibly lost a really good job opportunity.
Metro PCS policy is preventing me from using my phone which is my property that is entirely paid off. They will not unlock my phone and I do not get service where I need it. They say I have to wait 180 days after I pay for the phone to unlock it... Can anything be done? I've wasted money on new service and a Sim card on this phone and I can't even use it. Please help.
You guys already handled a dispute for me against ATT and I feel like they are retaliating against me. My bill is paid every month by an accountant and it shows that my bill was paid in April, yet my bill is showing that I owe $174.00 for this month's bill. There could be phishing involved, but ATT should be able to control that with all the things that I have provided them with. Almost 2 years, paying an average of $250-300.00 a month, I expect better from a billion dollar company.
I have been called a fraud as well as discriminated against without reason because of the color of my skin and because I walk into AT&T and try to get approved but didn’t as well as I would go in with my girlfriend who had an account and they assumed I was an active account memeber and told me my documents were not valued and meant nothing I went in with my social security card original as well as proof address my California ID bill of pay as well as debt cards mail and bank statements and they denied me several times.
I had problems if unlimited data service numbers of times, paid prorated fees and had them cancelled I paid more bills than months I was there, I reported a factory defect in my phone with customer service and retail store, had my Amazon cancelled once for no apparent reason and once without my authorized consent, when ask about going 4 days without service at all I was told the towers were down and my fiance and daughter had metro also and their service was great in same place
I got an android phone from verizon signed up for insurance and the phone never worked properly after over 20 visits to the corporate store they agreed to replace my phone, I had just changed to the new phone and both phones were on my desk and I got robbed in 2014 and both phones were stolen along with my wallet. I filed a claim but they required a credit card to pay the $99 fee to replace the phone only the active phone was covered I the found the phone without the sim card in my driveway.
Late last year in 2018, I had paid $55.00 mo. for unlimited services, ALL of them.
In the first part of 2019 I discovered a drop in price to $45.00 for the same services, same company, paid the amount and noticed several days later, my service which was 4LTE now was 3G.
I bought a cricket phone on November 25 2018 and i paid phone in full through progressive leasing. On march 14 i was schedule by cricket wireless to take my iphone xs max to apple care because it was having multiple issues. That cricket customer support could not help with. Long story short my iphone xs max had to be replaced due to device hardware issues. This is where the issue lies. Cricket does not want to unlock my phone because they said when i had defective device replaced it started the clock over again on time on term.
Verizon offered $100 credit for each new line I transfer from AT&T or a brand new line I open with them plus $100 credit for each new phone I buy from them and will take care of the balance what left with AT&T ... only I have to wait for 2-3 billing cycles to money credted to my account ...
I recently took a cruise vacation. Upon the ship's departure out to sea, I received a text message from AT&T asking if I'd like to add the cruise pkg (for an extra $100) to my wireless account so that I could continue to use my wireless service without incurring further fees. At no point when I added that plan/pkg did it mention there was a 200MB data usage limit, therefore I assumed it was unlimited. A few days into the cruise I then suddenly received another text from AT&T saying that I've already gone over $100 the data usage limit and that my service was endanger of being terminated.
Sprint Has Horrible Service And I’m Tired Of Paying My Bill And Not Getting What I’m Paying For!!
My account was due a 5.00 credit for autopay per line and only applied 3 of my 4 lines over a period of years
Wireless internet has never worked; I've spent 20 hours on the phone with them to get it fixed, they escalated to sr. tech support who was to have it resolved in 2 days..it's been 5 days and now i'm cancelling and they want to bill me $179 in installment payment
Started a new job and I don’t get service in that area. Asked to cancel and it’s being dragged out.
T mobile ported out my phone number after 12 years without my authorization. Resulting in identity theft for myself and spouse
Set up sprint service, the service didn't work well at my home. Returned the phones and devices within the 14 day grace period (day 11) and they didn't cancel the service until 2 months later. Now I can't get a "supervisor" on the phone and apparently they are the only person who can take care of it. I've spent hours on the phone, on hold and then the line gets disconnected. I call back and the same situation repeats.
they have sold my account. to collection co. the account I never have ever had a sprint account and I never will I have filled a police report and everything they still won't take it off o my credit report which has given me bad credit I want to sue them for everything I can get from them as I believe they have cause me a lot of mental pain and suffering
Tmobile has charged my account for a telephone line that I don't even know about it, they connected someone else under my account and have me pay for it. Tmobile has raised the monthly fee. Every time that I contacted them to solve the problem it never change.
My name is ****. I was an at&t customer for many years. I also was a direct tv customer. My compliant is that i purchased two phone's from at&t a while back along with two wireless services at 40 dollars a piece plus the price of each phone which came to around 127.00 a month . I paid one of the phone's off early and canceled one of the lines which should have saved me the 40.00 a month. When it did not save the 40.00 i called at&t to ask why , they did not have a good answer but if i wanted to save money on my bill that i should bundle my direct tv with my wireless and save money that way. Big MISTAKE!
Prolonged action, wrong changes, insurance doesn't work, customer service plays you in circles, charged for a line that sprint confirmed was shut off, haven't gotten a refund, false advertisements on new account buy one get one free, random charges not explained, inflated prices..... I got a nearly $300 bill and the second line is still on, I had to cancel a number that I had for 5 years because I couldn't get the phone repaired with the insurance I paid for, total not what was explained. much more.