Frequently Asked Questions
WHAT DOES RADVOCATE DO?
Radvocate simplifies the process for consumers to resolve disputes with large corporations. We help you produce an official legal notice to the company, and then navigate to achieve a successful resolution of your complaint. If your complaint is not successfully resolved in a certain amount of time, we can also help bring your claim to an independent decision-maker through the consumer arbitration system.
Do you get results?
Yes, we’ve helped hundreds of customers a month resolve their disputes with companies like AT&T, Comcast, and DirecTV. Here’s what our customers are saying.
HOW MUCH DOES YOUR SERVICE COST?
Radvocate is designed to never cost you anything out of pocket. If we help you get a settlement, we ask for a commission percentage. But that commission is subject to a 100% satisfaction guarantee — if you don’t think we did a good job, you don’t have to pay.
ARE YOU FOR REAL?
Yes! After experiencing our own customer service nightmares, we started Radvocate to help even the balance of power between you and giant companies. We were even named a Best Web App by the Journal of the American Bar Association, and have been featured in publications like the Huffington Post.
IS RADVOCATE A PART OF A LARGER COMPANY (LIKE COMCAST OR AT&T)?
No. We are an independent team of social-minded legal and technology veterans. Radvocate is completely separate from the company you are submitting a claim against. We exist to help consumers resolve issues with companies in a simple, quick, and fair way. We are in no way formally affiliated with another company or the AAA, but we do occasionally coordinate with them to make the dispute resolution process smoother and more efficient.
HOW DO I GET STARTED?
If you think you have a legal claim against a company, just fill out a form here to get started.
WHAT KINDS OF CLAIMS CAN I SUBMIT?
Most claims submitted are for improper billing, poor customer service, misleading advertising, or faulty products or services. (Sound familiar? Start a claim now.)
WHAT MAKES A QUALITY CLAIM?
If your were financially impacted by issues like improper billing, poor customer service, misleading advertising, or faulty products or services you could have a claim. Claims involve a financial demand such as a refund compensation for lost time or inconvenience. To make your claim as a strong as possible, you should add as much detail as possible and upload any bills, receipts, etc. that help support your claim. You can do all of this when you start your claim, or later through your Radvocate Dashboard.
WHAT HAPPENS whEN I submit a claim?
We’ll reach out to you to gather some additional information and file your dispute with the company. We’ll also send you emails along the way with updates on your claim, and check in to make sure you understand the process. You can log in to your Radvocate Dashboard at any point in the process to see your claim’s status, make changes to it or add evidence.
WHAT IS MY RADVOCATE DASHBOARD?
Your Radvocate Dashboard is where you’ll go to manage your claim and check on its status. You can also use your dashboard to upload bills, receipts, emails, and other evidence that you think will help support your claim.
HOW DO YOU RESOLVE MY CLAIM?
Radvocate makes the complicated dispute resolution process easy. Once you submit a claim, depending on your package, we fill out all of the paperwork, send all of the letters, and file all of the papers. You just sit back and relax. Companies will usually offer to settle your claim, but if they don't you'll have an opportunity to make your case in front of an arbitrator. All Radvocate claims are filed with and administered by the American Arbitration Association (AAA). Learn more about the Radvocate Process here or start a claim now.
HOW LONG DOES THIS TAKE?
The Radvocate Process takes typically between 4-8 weeks. After we send the company a letter on your behalf, they have some time to reach out to you. If they don’t, or they don’t resolve your issue, we will reach out to you and help you file a legal claim against them.
IS RADVOCATE A LAWYER OR A LAW FIRM?
No - Radvocate is not a lawyer or a law firm. We don’t advise you on your legal rights, or argue or negotiate on your behalf. In some situations, we’ll connect you to an attorney who can help you at no additional cost to you. Radvocate is an online interface that makes it easy to resolve your disputes with companies.
AM I JOINING A CLASS ACTION lawsuit?
No - consumer arbitration is not a class action, but arbitration is an official and binding legal process.
So WHAT IS consumer ARBITRATION?
Arbitration is kind of like a more convenient small claims court - it’s an informal but binding legal proceeding that usually takes place over the phone or by email instead of in a courthouse. A neutral third party (the arbitrator) decides whether you are entitled to what you requested in your claim - just like a judge would do in small claims. An arbitration is supposed to be less costly and time consuming than a traditional lawsuit. Most consumer contracts require you to bring claims through arbitration instead of through the public court system (although you’re usually still allowed to file in small claims court). Learn more about arbitration or start a claim now.
AM I ALONE? IS THIS HAPPENING ONLY TO ME?
No! We help thousands of users who are experiencing similar problems. That’s why we exist -- these problems happens too often and we are here to help. We apply our experience seeing these sorts of issues to processing your claim. And helping us understand and process your complaint also helps us better solve issues for other consumers, today and in the future.
WHAT IF I CHANGE MY MIND ABOUT FILING A COMPLAINT?
Just sign into your Radvocate Dashboard and click "Cancel Claim."
I ALREADY SUBMITTED A CLAIM — HOW DO I CHECK ITS STATUS?
Your Radvocate Dashboard will have an up to date status and let you know where your claim is in the process.
My claim was successful — How do I pay Radvocate?
Pay your commission percent, and learn how it was calculated, here.
I STILL HAVE QUESTIONS!
We are here to help you. Just email us at email@example.com.