How much does your family spend each month on cell phone plans? $75? $100? $150 or more?
It’s an important bill. And if you’re paying and getting what you were promised, you might be okay swallowing that sort of bill.
But a lot of bill-payers out there are getting less than they were promised from their wireless providers—or paying way more than they were promised.
Well, you may have legal rights to get what you were promised. And letting your wireless company know that you know your rights can get them to listen!
With a little legwork, this is something you can do on your own. But to make it even easier, you can use the service Radvocate to put the company on legal notice for you:
How does it work?
Radvocate will send an official legal notice to the address listed in your wireless contract
The company has 30 days* to reach out to you and negotiate a satisfactory resolution—like bill credits, device pay-offs, or other fixes
If you and the company can’t reach agreement in 30 days, you can escalate your claim to take it before an independent decider, under your right to consumer arbitration. (No need to dress up for court though—this can be done “documents only” or else by conference call.)
And what sort of money are we talking?
It often turns out that customers of AT&T, T-Mobile, Verizon, and others can be entitled to hundreds or even a few thousand dollars for the types of issues seen by far too many of us.
Some of the common issues out there:
A wireless company says they’ll pay you to switch carriers but doesn’t follow through
The company doesn’t honor a “buy one get one” (BOGO) for phones
Companies “stuff” bills with inexplicable fees and hidden charges for things customers never asked for such as phone insurance
A company charges fees for alleged data overages that aren’t real
A company puts incorrect information on your credit report or sends you to abusive collections agents
If these sound like issues you’ve had with a wireless provider, and you’re at the end of your rope—or just want to take the easy route to getting a fix and appropriate compensation—you should consider asserting your rights.
*Note: 30 days is the most common notice period, but this can differ depending on which company you are dealing with