How do I contact AT&T?

We tell you how to contact AT&T — and the ways contacting AT&T can get them to listen

So you have a problem with AT&T — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.

You might start trying to contact AT&T on their Main Customer Service line at (800) 288-2020 or through their online customer service at https://www.att.com/contactus/index.html.

But if you’re looking for how to contact AT&T, you probably already tried those options, and are looking to contact a real person at AT&T who can actually do something.

How do I contact a Real Person at AT&T?

Here are some customer service hacks you can use to contact AT&T’s corporate office and potentially reach a real person:

  1. Call the AT&T Executive Customer Support line at (877) 574-8832.

    Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact AT&T through Executive Customer Support, you might get them to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite your issue.

  2. Call the Main Line for AT&T’s Executive Offices at (210) 821-4105.

    At this direct line to AT&T’s corporate office you can ask to speak with senior AT&T executives like the CEO or General Counsel (AT&T’s top lawyer). While you won’t get through to a senior executive themself, his or her personal assistant will often transfer you to an escalated customer service process.

    (Take caution: some customers have reported hostile and aggressive responses from AT&T when they try this out.)

How do I contact AT&T with a legal complaint?

When customer service can’t solve your problem, what’s the next way to try to contact AT&T? For a lot of dissatisfied AT&T customers, the next step is to start a legal process.

If you want to contact AT&T to start a legal process, there are two ways:

  1. Begin Small Claims Court proceedings by contacting AT&T at their legal address.

    Sending a demand letter to contact AT&T at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact AT&T, can be found here. It often gets customers what they want, but can take some navigation.

  2. Demand Consumer Arbitration from AT&T under your AT&T contract.

    Arbitration is a type of dispute resolution that lets you bring your dispute with AT&T to an independent arbitrator. (AT&T’s contract is written to avoid class action lawsuits in regular court).

    To initiate arbitration, the first step is to contact AT&T at their legal address with a legal notice. Contacting AT&T to initiate arbitration can get them to act — some customers with severe complaints against companies like AT&T get compensation in the thousands of dollars.

If you want to contact AT&T with a legal notice of your complaint, let us help!

We only get paid if you win compensation.

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