How do I contact Comcast?
We tell you how to contact Comcast — and the ways contacting Comcast can get them to listen
So you have a problem with Comcast — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.
You might start trying to contact Comcast on their Main Customer Service line at (800) 934-6489 or through their online customer service at https://www.xfinity.com/xfinityassistant/.
But if you’re looking for how to contact Comcast, you probably already tried those options, and are looking to contact a real person at Comcast who can actually do something.
How do I contact a Real Person at Comcast?
Here are some customer service hacks you can use to contact Comcast’s corporate office and potentially reach a real person:
E-mail the Comcast Executive Customer Office at firstname.lastname@example.org.
Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact Comcast through Executive Customer Support, you might get them to listen. There's usually less of a delay, too.
Call the Comcast VIP Customer Service number at (866) 671-5645.
Want VIP treatment? We’ve learned that Comcast has a special customer service department just for wealthy and famous customers. There's usually no wait time, and the agents are specially trained to be helpful and expedite your issue.
Call the Main Line for Comcast’s Executive Offices at (215) 286-1700.
At this direct line to Comcast’s corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast’s top lawyer). While you won’t get through to a senior executive themself, his or her personal assistant will often transfer you to an escalated customer service process.
(Be prepared: some customers have reported hostile and aggressive responses from Comcast when they try this out.)
How do I contact Comcast with a legal complaint?
When customer service can’t solve your problem, what’s the next way to try to contact Comcast? For a lot of dissatisfied Comcast customers, the next step is to start a legal process.
If you want to contact Comcast to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting Comcast at their legal address.
Sending a demand letter to contact Comcast at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact Comcast, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from Comcast under your Comcast contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with Comcast to an independent arbitrator. (Comcast’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact Comcast at their legal address with a legal notice. Contacting Comcast to initiate arbitration can get them to act — some customers with severe complaints against companies like Comcast get compensation in the thousands of dollars.