How do I contact DirecTV?
We tell you how to contact DirecTV — and the ways contacting DirecTV can get them to listen
So you have a problem with DirecTV — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.
You might start trying to contact DirecTV on their Main Customer Service line at (800) 531-5000 or through their online customer service at https://www.att.com/contactus/index/digitaltv.html?tab=2.
But if you’re looking for how to contact DirecTV, you probably already tried those options, and are looking to contact a real person at DirecTV who can actually do something.
How do I contact a Real Person at DirecTV?
Here are some customer service hacks you can use to contact DirecTV’s corporate office (at AT&T) and potentially reach a real person:
Call the AT&T Executive Customer Support line at (877) 574-8832.
Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact DirecTV through AT&T’s Executive Customer Support, you might get them to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite your issue.
Call the Main Line for AT&T’s Executive Offices at (210) 821-4105.
At this direct line to AT&T’s corporate office you can ask to speak with senior DirecTV executives like the the President or General Counsel (DirecTV’s top lawyer). While you won’t get through to a senior executive themself, his or her personal assistant will often transfer you to an escalated customer service process.
(Take caution: some customers have reported hostile and aggressive responses from AT&T when they try this out.)
How do I contact DirecTV with a legal complaint?
When customer service can’t solve your problem, what’s the next way to try to contact DirecTV? For a lot of dissatisfied DirecTV customers, the next step is to start a legal process.
If you want to contact DirecTV to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting DirecTV at their legal address.
Sending a demand letter to contact DirecTV at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact DirecTV, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from DirecTV under your DirecTV contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with DirecTV to an independent arbitrator. (DirecTV’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact DirecTV at their legal address with a legal notice. Contacting DirecTV to initiate arbitration can get them to act — some customers with severe complaints against companies like DirecTV get compensation in the thousands of dollars.