How do I contact Frontier Communications?
We tell you how to contact Frontier Communications — and the ways contacting Frontier can get them to listen
So you have a problem with Frontier Communications — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.
You might start trying to contact Frontier Communications on their Main Customer Service line at (800) 921-8101, by e-mail using firstname.lastname@example.org, or through their online customer service at https://frontier.com/contactus/contact-us#/residential.
But if you’re looking for how to contact Frontier Communications, you probably already tried those options, and are looking to contact a real person at Frontier who can actually do something.
How do I contact a Real Person at Frontier Communications?
Here are some customer service hacks you can use to contact Frontier’s corporate office and potentially reach a real person:
Contact Frontier Communications Executive Customer Support in Frontier’s Office of the President using this form.
Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact Frontier through Executive Customer Support, you might get them to listen. There can be a quicker response time, and the agents are specially trained to be helpful and expedite your issue.
Call the Main Line for the Frontier Communications Executive Offices at (203) 614-5600.
At this direct line to Frontier’s corporate office you can ask to speak with senior Frontier Communications executives like the CEO or General Counsel (Frontier’s top lawyer). While you won’t get through to a senior executive themself, his or her personal assistant will often transfer you to an escalated customer service process.
(Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)
How do I contact Frontier Communications with a legal complaint?
When customer service can’t solve your problem, what’s the next way to try to contact Frontier Communications? For a lot of dissatisfied Frontier customers, the next step is to start a legal process.
If you want to contact Frontier to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting Frontier Communications at their legal address.
Sending a demand letter to contact Frontier at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact Frontier, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from Frontier Communications under your Frontier Communications contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with Frontier Communications to an independent arbitrator. (Frontier’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact Frontier at their legal address with a legal notice. Contacting Frontier Communications to initiate arbitration can get them to act — some customers with severe complaints against companies like Frontier get compensation in the thousands of dollars.
If you want to contact Frontier Communications with a legal notice of your complaint, let us help!
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More on Frontier Communications Complaints:
Frontier Communications Legal Action Center | 5 Ways to Make a Claim Against Frontier Communications | Start a Complaint Against Frontier Communications | Sue Frontier in Small Claims Court | Make Frontier’s Corporate Office Listen | How Much is My Frontier Complaint Worth?