Verizon, AT&T, T-Mobile customers: Why won't customer service help?

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3 common complaints against AT&T, T-Mobile & Verizon…

…And what you can do about them

Here’s the recent news on the wireless industry: they have problems with their customer service. Below are 3 types of claims that come up for wireless companies like AT&T, T-Mobile & Verizon. We’ve grouped them by category: Misleading Billing & Promotions; Hidden Fees & Pricing Increases; and Poor Quality Service.

Remember: If you have complaints like this, and customer service can’t or won’t help, consider taking action.

Misleading Billing & Promotions

Customer claims against AT&T, T-Mobile & Verizon not honoring their promotional offers or excessive billing errors

Complaints of AT&T and Verizon overbilling on wireless offers in Charlotte

New Jersey woman didn’t receive promised bill rebates on Verizon phone purchase

San Jose: the case of the $13,000 T-Mobile bill

Virginia couple charged $1200 in data overage

Verizon charging for unusual or incorrect data overages: here, here, here

Hidden Fees & Pricing Increases

Customer claims against AT&T, T-Mobile & Verizon for “bill stuffing”, unexplained price increases, and constantly targeting the best plans