Company promised you a bonus to switch phone carriers? But they didn't deliver?

Customers report getting cheated out of hundreds under rebate and buyout offers

It sounds like a great deal:

  • “Get up to $650 value for switching to AT&T”

  • “Trade-in your old device and T-Mobile will pay it off up to $650”

  • “Get a $250 Prepaid Mastercard when you switch to Verizon”

  • “Switch to Sprint and we will cover your switching fees up to $400 per line”


But a lot of wireless customers are finding out that these deals can be too good to be true.

We’re hearing complaints from customers who say they were misled or even “scammed” out of the rebates, buyouts, or bonuses they were promised for switching carriers. And some customers are taking action!

Here’s some things to look out for in these “Switching Bonus” programs:

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Radvocate FAQ’s | Terms & Conditions | Who We Are

  1. You probably have to buy a new phone to qualify:

    Of the deals above, only the Verizon offer applies to bringing your own device.

    The “Switch to AT&T”, “Switch to T-Mobile”, and “Switch to Sprint” deals all require a trade-in of your old device. If you weren’t already planning to upgrade phones, it’s worth doing the math whether you’re really saving any money under these conditions.

  2. Be careful — what you’re told by sales reps may not be reliable:

    At Radvocate, we help thousands of customers with complaints against the big wireless companies. One thing we hear again and again is that sales reps, especially in the store, may tell you you’re eligible for a deal whether or not you really are. (Did this happen to you? We’ll help you file a claim for compensation.)

    For instance, the “Switch to AT&T” deal above was applicable to customers in a specific set of markets, but we’re hearing from customers whose sales reps told them they could get it too.

    You might not know until the first bill comes if you’re getting what you’re promised, or even later than that in the case of some of these switching deals.

  3. The fine print can get you:

    So you meet all the conditions for one of these deals. Did you know that, in some cases, if you’re one day late for a payment, *poof* there goes your rebate.

    It’s true — we’re hearing from customers who are being denied their switching bonuses under the most arcane contract terms.

    Getting tripped up by the fine print is a frustrating situation—but it’s actually one you can fight! It turns out in a lot of cases it’s not enough to bury something like that deep in the terms and conditions. If this happened to you, you may have a claim to get your switching bonus back.

The end result of these misleading offers, customers say, is huge early termination bills with their former carrier, which the new carrier said they’d cover but never did. Some customers are being sent to collections and having their credit reports impacted — a major problem!


If you feel misled or scammed by one of these “Switch to AT&T”, “Switch to Verizon”, “Switch to T-Mobile”, or “Switch to Sprint” deals, Radvocate wants to help!

We’ll take your complaint against AT&T, Verizon or T-Mobile* and submit your legal claim for compensation. We make it simple for you, the consumer, and it gets the companies to listen! Start your claim right now:

*Sorry, we don’t cover Sprint, yet, but let us know your Sprint complaint

Note: “Unfair” image is attributed to: Alpha Stock Images / Nick Youngson CC BY-SA 3.0 | “Business woman” image is attributed to MaxPixel