Comcast

Ripped Off by a Door-to-Door Phone or Cable Salesman? Here's what to do

Customers are being duped by door-to-door sales schemes, but we don’t have to put up with it!

Did a sales rep from AT&T, Comcast, or another company come to your door while you were having another product installed?

Did they or another company offer a “special deal” to everyone at your work, and get you to sign up, just to find out you “didn’t qualify” and charge you more?

Customers have told us that they have been sold plans for services, only to find out that the company doesn't actually have that deal – Or the package was much more than that promised!

Now some customers are taking action!

Phone or cable company charging you for equipment you returned? We'll help!

Consumers report being wrongly charged for equipment rentals, returns, and trade-ins

Customers of large companies are closing their accounts and returning their equipment (phones, routers, modems, etc.) but are still being billed or held accountable for the fees associated with the hardware.

It’s a common story that we hear often from customers of companies like AT&T, T-Mobile, Comcast, and Verizon:

“The router wasn’t working, and the company told me to send it in for a replacement but say they never received my old router!”

“They told me to send my old phone back and get a new phone for free - then lost my old phone!”

“I canceled my service, and sent in my equipment but am still being charged monthly!”

“I’m being charged for a router that I don’t even have!”

Want Fair Treatment from AT&T? Let us help...

Want Fair Treatment from AT&T? Let us help...

AT&T isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with AT&T, or with their affiliate DirecTV, you signed away your right to join a larger group of customers and sue them in court.

Comcast Employee: Here's Why Your Complaints Don't Get Solved

At Radvocate, we’re consistently helping customers who want to sue or take other legal action against Comcast.

A recent post on Reddit caught our eye because it helps explain why so many Comcast customers have complaints in the first place. It turns out Comcast customer service isn’t really trying to solve our problems…

I work for Comcast. When dealing with an existing customer, I am under no condition allowed to save them money. Even if they're inquiring about a promotional offer. If I'm unable to raise their bill, then I am to find a reason to terminate the transaction.

Want Fair Treatment from Comcast? Let us help...

Want Fair Treatment from Comcast? Let us help...

Comcast isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with Comcast, you signed away your right to join a larger group of customers and sue them in court.

What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and Radvocate specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!

Not a Comcast customer? Submit a claim against AT&T or DirecTV, or let us know which company your complaint is with...

Consumer Arbitration: Your shortcut to a fair shake from Comcast

Comcast isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with Comcast you signed away your right to join a larger group of customers and sue them in court.

What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and Radvocate specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!

Not a Comcast customer? Submit a claim against AT&T or DirecTV, or let us know which company your complaint is with...

Money back from Xfinity? Gov't takes on Comcast for $3 billion

Ever feel like your cable and internet company is lying to you? You’re not the only one.

Now the Attorney General of Washington has sued Comcast for a “pattern of deceptive practices” in marketing their Xfinity service.

Among the charges is that Comcast misled customers about what was covered by their Service Protection Plan, so if that's on your account you should definitely check it out! 

What is Radvocate?

What is Radvocate?

Ever felt cheated by your wireless company? Your cable or internet provider? Does it seem like your bill goes up and up for no reason?

Well you're not alone. We hear about all sorts of deceptive practices by companies like AT&T, Verizon, Comcast, T-Mobile, and others. The good news is you may be able to claim money. Start here.