Overcharge

Latest from Comcast: Refunds for Mass. customers over hidden fees, impact on credit

Comcast customers in Massachusetts may be in for a welcome holiday present: cash refunds.

As first reported by Ars Technica, an announcement yesterday from Attorney General Maura Healy revealed a settlement covering 20,000 Comcast subscribers, some of whom could gain hundreds of dollars.

Want Fair Treatment from AT&T? Let us help...

Want Fair Treatment from AT&T? Let us help...

AT&T isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with AT&T, or with their affiliate DirecTV, you signed away your right to join a larger group of customers and sue them in court.

"License to steal?" Customers are being overcharged, but will AT&T listen!?

"License to steal?" Customers are being overcharged, but will AT&T listen!?

Feel like your wireless, cable, or internet bill is a scam? If you’re an AT&T customer, you’re not the only one.

CBS News is turning up angry customers of AT&T's wireless, U-Verse, and Direct TV services. They claim they were misled while signing up, only to be hit with hidden fees afterward.

If you were misled or overcharged by AT&T, we feel your pain!

"License to steal?" Customers are being overcharged, but will AT&T listen!?

Feel like your wireless, cable, or internet bill is a scam? If you’re an AT&T customer, you’re not the only one.

CBS News is turning up angry customers of AT&T's wireless, U-Verse, and Direct TV services. They claim they were misled while signing up, only to be hit with hidden fees afterward.

If you were misled or overcharged by AT&T, we feel your pain!

Comcast Employee: Here's Why Your Complaints Don't Get Solved

At Radvocate, we’re consistently helping customers who want to sue or take other legal action against Comcast.

A recent post on Reddit caught our eye because it helps explain why so many Comcast customers have complaints in the first place. It turns out Comcast customer service isn’t really trying to solve our problems…

I work for Comcast. When dealing with an existing customer, I am under no condition allowed to save them money. Even if they're inquiring about a promotional offer. If I'm unable to raise their bill, then I am to find a reason to terminate the transaction.

Want Fair Treatment from Comcast? Let us help...

Want Fair Treatment from Comcast? Let us help...

Comcast isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with Comcast, you signed away your right to join a larger group of customers and sue them in court.

What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and Radvocate specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!

Not a Comcast customer? Submit a claim against AT&T or DirecTV, or let us know which company your complaint is with...

Do you have a claim? Feds sue DirecTV for $3.95 billion deception

Do you have a claim? Feds sue DirecTV for $3.95 billion deception

A lot of us feel like cable and internet companies are trying to rip us off. Now the Federal Trade Commission is setting out to prove it.

They say DirecTV misled 30 million customers about contract terms, promising new customers one rate then jacking up their prices. Many customers say they signed up for DirecTV's 12-month discount, but were stuck with a 2-year contract that nobody mentioned.

Signed a misleading contract and had your price jacked up? We feel your pain! You can file a claim to get compensation.

Consumer Arbitration: Your shortcut to a fair shake from Comcast

Consumer Arbitration: Your shortcut to a fair shake from Comcast

Comcast isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with Comcast you signed away your right to join a larger group of customers and sue them in court.

What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and Radvocate specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!

Not a Comcast customer? Submit a claim against AT&T or DirecTV, or let us know which company your complaint is with...

Money back from Xfinity? Gov't takes on Comcast for $3 billion

Money back from Xfinity? Gov't takes on Comcast for $3 billion

Ever feel like your cable and internet company is lying to you? You’re not the only one.

Now the Attorney General of Washington has sued Comcast for a “pattern of deceptive practices” in marketing their Xfinity service.

Among the charges is that Comcast misled customers about what was covered by their Service Protection Plan, so if that's on your account you should definitely check it out!