Consumers report being wrongly charged for equipment rentals, returns, and trade-ins
Customers of large companies are closing their accounts and returning their equipment (phones, routers, modems, etc.) but are still being billed or held accountable for the fees associated with the hardware.
“The router wasn’t working, and the company told me to send it in for a replacement but say they never received my old router!”
“They told me to send my old phone back and get a new phone for free - then lost my old phone!”
“I canceled my service, and sent in my equipment but am still being charged monthly!”
“I’m being charged for a router that I don’t even have!”