Sales

Latest from Comcast: Refunds for Mass. customers over hidden fees, impact on credit

Comcast customers in Massachusetts may be in for a welcome holiday present: cash refunds.

As first reported by Ars Technica, an announcement yesterday from Attorney General Maura Healy revealed a settlement covering 20,000 Comcast subscribers, some of whom could gain hundreds of dollars.

T-Mobile scandal: Overbilled customers nationwide speak out

Remember how Wells Fargo got in big trouble for slamming customers with accounts they never wanted? It sounds like T-Mobile could be next.

T-Mobile store employees are coming out of the woodwork to describe misleading sales practices. Employees say they crammed customer bills with hidden charges for things they never asked for, like T-Mobile's Jump Insurance program.

"License to steal?" Customers are being overcharged, but will AT&T listen!?

Feel like your wireless, cable, or internet bill is a scam? If you’re an AT&T customer, you’re not the only one.

CBS News is turning up angry customers of AT&T's wireless, U-Verse, and Direct TV services. They claim they were misled while signing up, only to be hit with hidden fees afterward.

If you were misled or overcharged by AT&T, we feel your pain!

Do you have a claim? Feds sue DirecTV for $3.95 billion deception

A lot of us feel like cable and internet companies are trying to rip us off. Now the Federal Trade Commission is setting out to prove it.

They say DirecTV misled 30 million customers about contract terms, promising new customers one rate then jacking up their prices. Many customers say they signed up for DirecTV's 12-month discount, but were stuck with a 2-year contract that nobody mentioned.

Signed a misleading contract and had your price jacked up? We feel your pain! You can file a claim to get compensation.

Money back from Xfinity? Gov't takes on Comcast for $3 billion

Ever feel like your cable and internet company is lying to you? You’re not the only one.

Now the Attorney General of Washington has sued Comcast for a “pattern of deceptive practices” in marketing their Xfinity service.

Among the charges is that Comcast misled customers about what was covered by their Service Protection Plan, so if that's on your account you should definitely check it out!