comcast

Latest from Comcast: Refunds for Mass. customers over hidden fees, impact on credit

Comcast customers in Massachusetts may be in for a welcome holiday present: cash refunds.

As first reported by Ars Technica, an announcement yesterday from Attorney General Maura Healy revealed a settlement covering 20,000 Comcast subscribers, some of whom could gain hundreds of dollars.

Want Fair Treatment from AT&T? Let us help...

Want Fair Treatment from AT&T? Let us help...

AT&T isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with AT&T, or with their affiliate DirecTV, you signed away your right to join a larger group of customers and sue them in court.

Comcast Employee: Here's Why Your Complaints Don't Get Solved

At Radvocate, we’re consistently helping customers who want to sue or take other legal action against Comcast.

A recent post on Reddit caught our eye because it helps explain why so many Comcast customers have complaints in the first place. It turns out Comcast customer service isn’t really trying to solve our problems…

I work for Comcast. When dealing with an existing customer, I am under no condition allowed to save them money. Even if they're inquiring about a promotional offer. If I'm unable to raise their bill, then I am to find a reason to terminate the transaction.

Want Fair Treatment from Comcast? Let us help...

Want Fair Treatment from Comcast? Let us help...

Comcast isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with Comcast, you signed away your right to join a larger group of customers and sue them in court.

What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and Radvocate specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!

Not a Comcast customer? Submit a claim against AT&T or DirecTV, or let us know which company your complaint is with...