Consumer Complaints in California: 4 things we learned from the new Department of Consumer Affairs data portal

Effective consumer protection requires strong legal protections, which California models for the nation through such examples as its generally strong Unfair and Deceptive Acts and Practices legislation and its recent restrictions on auto-renewal of subscription services, to name just two examples.

Another requirement for effective consumer protection is strong and transparent enforcement. And it is for this reason that we were excited to check out the new Open Data Portal which the California Department of Consumer Affairs recently put online.

Here are Four interesting things we learned about customer complaints from the California Department of Consumer Affairs’ Open Data Portal.

As Companies Limit Consumer Lawsuits, Their Official Alternative Has Yet to Gain Traction

Data from American Arbitration Association Shows Few Consumers Exercise Legal Rights to Arbitration

OAKLAND, CA (May 2, 2019) - With over 150 million subscribers, AT&T is one of America’s largest companies. And in the first three months of 2019, exactly 111 of those customers resolved service disputes using the official legal venue outlined in the fine print of AT&T’s contract.