Looking to sue Consumer Cellular? Small claims court is an option, and you may have others…
At FairShake we’ve helped thousands of people ripped off by big companies like Consumer Cellular. And we’ve helped get millions of dollars in settlement offers…
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Tired of hitting dead ends when trying to get a refund from Consumer Cellular? Feeling like there’s nowhere to turn?
You’re not alone. It seems like many people have tried all the Consumer Cellular customer service options, but still feel unheard.
There are different ways to file a complaint against Consumer Cellular, but none have the same power and leverage as taking legal action.
So, if you’re thinking of suing Consumer Cellular, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.
What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like Consumer Cellular to push legal claims into the private realm of consumer arbitration, away from conventional courts.
But here’s the thing: your Consumer Cellular contract doesn’t have the power to take away your right to pursue legal action by suing them.
Here’s what you can do…
To find out if you can take Consumer Cellular to arbitration, you can check your contract or user agreement with them. Many companies’ standard contract are available on their websites. You can do a search for “arbitration” arbitration within the contract text — it is usually mentioned near the very top of a contract.
Learn more about the consumer arbitration process here.
Taking Consumer Cellular to Small Claims Court will typically involve appearing in person and completing necessary forms.
If you’re ready to sue Consumer Cellular in Small Claims Court, read on below:
Ready to sue Consumer Cellular in small claims court? Small claims courts are reserved for specific types of legal action so you need to make sure you qualify. There are two things in particular that you need to look for:
Your small claims court will have a maximum dollar size for the claim you can bring, the same as every court. However, the amount differs based on state. In most states it’s either $5000 or $10,000, but it can be as low as $2,500. You can find a list of all 50 states’ monetary limits here.If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.
The first step is a formal one you can do from home. When you get ready to sue Consumer Cellular you have to ask them to voluntarily fix the issue first. This means you have to write what is called a demand letter
.
Your demand letter can be simple and straightforward. You can just write a few sentences where you tell Consumer Cellular who you are (your name, address, phone number and account number), what the problem is, and what you want from them.
When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm it was received by Consumer Cellular, to their legal address below:
Office for Dispute Resolution, Consumer Cellular, Incorporated
12447 SW 69th Ave.
Portland, OR 97223*
If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.
*This address is taken from the Consumer Cellular subscriber agreement here.
If your letter didn’t amount to any resolution, you move on and sue Consumer Cellular. This starts with court forms. 
Each state has a set of forms that need to be filled out to file a claim, and your county might have specific forms too. You can find the forms on your state court website. Find your state court website here.
Be sure to fill out enough copies as most states require 3 or 4 for the next step, and without the right quantity, you won’t be able to sue Consumer Cellular.
Once you fill out the forms and have the right number, you have to bring them to the court for an official legal process called “filing”.
Most courts require you to physically hand deliver the forms for your claim. So, in order to sue Consumer Cellular you have to bring the documents to the right court, during specified hours and days of the week. If you are very lucky you might be able to use alternative methods to file.
Once that is done, you pay the small claims court filing fee and the clerk gives you back your stamped copies and a hearing date.
Try to sue Consumer Cellular is a long process but you are halfway there. 
Now that the paperwork is filed, you need to inform Consumer Cellular that they are being fired, a process known as “serving”. To do this, you need to deliver a copy of your filed papers to Consumer Cellular.
Look at your court’s website for instructions on how to properly deliver your forms to Consumer Cellular, or search for “[your state] small claims service of process”. Your claim will be dropped if you do not follow them perfectly. So be careful!
Don’t forget about that court day. When you filed your forms and received the date of your hearing, you should have marked it on your calendar
.
Be sure to go to the right building, with your copy of the filed forms and any evidence you have to demonstrate to the judge why you decided to sue Consumer Cellular in Small Claims Court.
Consumer Cellular may not show up to oppose you. If that happens, take advantage of the situation to focus on your side of the story.
Ready to sue Consumer Cellular in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…
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